Tuesday, October 14, 2014

Delta pulls its head out (for once)

1) First a short version of the title story: Delta says online that their flight is delayed. Thus my sister, who is flying out for her OWN wedding, delays her arrival to the airport accordingly. She and her maid of honor arrive, they check in, and they go to the gate ON THEIR BOARDING PASS. Well, it turns out their flight is not leaving from that gate and they missed it and it's, according to Delta, all THEIR fault. I called CS on their behalf and it got me a woman who nominally pretended to help. She kept reiterating how it was my fault (acting on behalf of my sister) that I missed my flight. Riiiiigggghhht. In any case, her "generous" offer was to waive the $200 change of day fee and put the fare already paid toward another flight. I could pay either $390, $490, or $143.10 (all per person) and the latter put me in San Jose rather than Oakland so I (she) would have had to catch a taxi to a town 30 miles away! Well, a really good friend of the family is a Delta pilot. My dad called him and asked him to help. In the meantime another guy had ALSO missed his flight because Delta can't get their crap together. Those things combined made Delta FINALLY realize, "Oh wait, maybe this IS our fault." So they were able to get the man and my sister's maid of honor on a flight tonight and my sister in the morning. Whew! Happy ending! (Other than for my parents who now are going to make FOUR trips up and back from the airport today and tomorrow.)
2) Tomorrow is my Friday! (Last day of school for the week)
3) I was able to plan my French test and get it put together for next Tuesday.
4) My stomach is feeling better (it's been giving me trouble the past week and a half).
5) My brother, who is a very sweet boy, thanked me for calling Delta on my sister's behalf. It wasn't necessary for him to say anything and I just wanted to help, but I appreciated him saying something. (It's nice to have people recognize your efforts sometimes.)

happiness quote: “I am still determined to be cheerful and happy, in whatever situation I may be; for I have also learned from experience that the greater part of our happiness or misery depends upon our dispositions, and not upon our circumstances.” ― Martha Washington

No comments:

Post a Comment